Find out how and when your Letterboxprint order will arrive. We offer fast UK delivery on cards, prints and wedding sets with clear, simple shipping terms. LETTERBOXPRINT SHIPPING Shipping-Policy Last updated: 26/01/2026 This Shipping Policy explains how and when your order will be delivered after placing an order with Letterboxprint. 1. Order processing All of our products are made to order, and many are personalised using the details you provide at checkout. Orders are usually processed within the timeframe stated on the product page before dispatch. Processing time begins once payment has been received and your order has been confirmed. Please ensure all personalisation details and delivery information are correct when placing your order, as we may not be able to make changes once production has started. 2. Delivery methods We use trusted delivery partners to ship orders within the UK. Available delivery options, estimated delivery times and costs are shown at checkout and may vary depending on the product and delivery method selected. Delivery timeframes are estimates and are not guaranteed. 3. Delivery times Estimated delivery times are calculated from the date your order is dispatched, not the date it is placed. While we do our best to meet delivery estimates, delays can occasionally occur due to factors outside our control, such as postal service disruptions or peak periods. Estimated delivery times are shown at checkout. 4. Delivery addresses Orders will be delivered to the shipping address provided at checkout. It is your responsibility to ensure that the delivery address is complete and accurate. We cannot be held responsible for delays or non-delivery caused by incorrect or incomplete address details. 5. Failed or delayed deliveries If a delivery attempt is unsuccessful or a parcel is delayed, the delivery partner may contact you directly using the contact details provided at checkout. If your order is returned to us due to an incorrect address or failure to collect, additional delivery charges may apply. 6. Lost or damaged items If your order arrives damaged or is lost in transit, please contact us as soon as possible so we can investigate and arrange a replacement or refund where appropriate. Claims must be reported within a reasonable timeframe after the expected delivery date. 7. Personal data and delivery We use your name, delivery address and contact details solely for the purpose of fulfilling and delivering your order. Further information about how we handle personal data and your rights can be found in our Privacy Policy. 8. Contact us If you have any questions about shipping or delivery, please contact us at: enquiries@letterboxprint.com

Review the terms for using Letterboxprint, from ordering to intellectual property and site access. Clear, fair, and here to protect us both. LETTERBOXPRINT TERMS Terms-and-Conditions Last updated: 26/01/2026 These Terms and Conditions apply to the use of this website and any purchases made through www.letterboxprint.com . By accessing this website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website. 1. About us Letterboxprint is an online retailer providing personalised greeting cards, prints and related products. Our website is built and hosted using the Wix platform. Wix also provides secure payment processing services through its payment partners. 2. Use of our website You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site. We reserve the right to suspend or withdraw access to the website at any time without notice. 3. Products and descriptions We make every effort to ensure that product descriptions, images and prices are accurate. However, as our products may include personalised elements, slight variations in colour, layout or appearance may occur. All products are subject to availability. 4. Orders and contract formation When you place an order, you are making an offer to purchase products from us. A contract is formed only when we accept your order and send you an order confirmation email. We reserve the right to refuse or cancel any order prior to dispatch. 5. Pricing and payment All prices are shown in GBP and include VAT where applicable. Payments are processed securely through Wix and its authorised payment providers. We do not store or have access to full payment card details. If a pricing error occurs, we reserve the right to cancel the order and issue a refund. 6. Personalised products Many of our products are made to order and personalised based on the information you provide. You are responsible for ensuring that all personalisation details are correct before placing your order. We cannot accept responsibility for errors in personalisation supplied by the customer. Personalised items are excluded from cancellation rights, except where faulty or incorrect, as explained in our Refund Policy . 7. Delivery Delivery times and options are explained in our Shipping Policy , which forms part of these Terms and Conditions. Delivery dates are estimates and not guaranteed. 8. Cancellations, returns and refunds Our cancellation, return and refund rules are set out in our Refund Policy . Refunds are processed through the original payment method via our payment provider. We do not handle full card details directly. 9. Intellectual property All content on this website, including images, designs, text and graphics, is owned by or licensed to Letterboxprint. You may not copy, reproduce or use any content without our prior written permission. 10. Personal data We collect and process personal data in accordance with our Privacy Policy . Our website uses cookies. Details of how cookies are used and how you can manage your preferences are explained in our Cookie Policy . 11. Limitation of liability We are not liable for any indirect or consequential loss arising from the use of this website or the purchase of our products, except where liability cannot be excluded by law. Nothing in these Terms limits your statutory rights as a consumer. 12. Governing law These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. 13. Changes to these terms We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated “last updated” date.

Read our refund policy to learn how returns, cancellations and refunds work at Letterboxprint. We're here to help if something’s not quite right with your order. LETTERBOXPRINT REFUNDS! Refund-Policy Last updated: 26/01/2026 This Refund Policy explains your rights and our obligations in relation to cancellations, returns and refunds for purchases made through www.letterboxprint.com . 1. Personalised and made-to-order items Many of our products are made to order and personalised based on the information you provide. Under the Consumer Contracts Regulations, personalised or made-to-order items are not eligible for cancellation or return simply because you change your mind. Please ensure all personalisation details are correct before placing your order. 2. Faulty or incorrect items If you receive an item that is faulty, damaged, or not as ordered, please contact us as soon as possible. Where appropriate, we will offer a replacement or a refund in line with your statutory rights. You may be asked to provide photos or additional information to help us assess the issue. This does not affect your statutory rights if an item is faulty or incorrect. 3. Non-personalised items If your order includes non-personalised items, you may have the right to cancel and return these within 14 days of receiving your order, in accordance with consumer law. Returned items must be unused and in their original condition. Return postage costs are the responsibility of the customer unless the item is faulty or incorrect. 4. Refunds Once a return or issue has been approved, refunds will be processed through the original payment method using our payment provider. We do not have access to full payment card details and do not process refunds manually. Refunds are usually processed within 5–10 working days, but in some cases may take up to 30 days to appear, depending on the payment method and payment provider. 5. Delivery costs Original delivery charges are non-refundable unless the item is faulty or incorrect. If part of an order is returned, delivery costs will not be refunded unless required by law. 6. Lost items If an order is confirmed as lost in transit, we will arrange a replacement or refund as appropriate. Please contact us if your order has not arrived within a reasonable timeframe after dispatch. 7. How to request a refund or return To request a refund or report an issue, please contact us with your order number and details of the problem at: orders@letterboxprint.com 8. Personal data We may use your contact and order information to process refunds or resolve issues with your order. Further information about how we handle personal data and your rights can be found in our Privacy Policy. 9. Changes to this policy We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.