Find answers about personalised greeting cards, photo uploads, prints, delivery times and ordering with Letterboxprint. UK based cards and prints delivered to your door. FREQUENTLY ASKED QUESTIONS General Orders Members Shipping Products & Personalisation Promotions & Vouchers How do I know I am ordering the right size? All products will show the size where possible. We completely understand that sometimes it can be hard to judge the size of a product from an image online. We do however encourage customers to use a ruler and hold something physical in their hand to get a feel for the sizes shown online, to help further see our print size guides below. Some images look of poor quality, why is that? How will I know if the products I would like to order are in stock? How do I send my images or files for personalised items or bespoke printing? Do I need to create an account to shop with you? Are you open at the weekend? Are greetings cards recyclable?

Read our refund policy to learn how returns, cancellations and refunds work at Letterboxprint. We're here to help if something’s not quite right with your order. LETTERBOXPRINT REFUNDS! Refund-Policy Last updated: 26/01/2026 This Refund Policy explains your rights and our obligations in relation to cancellations, returns and refunds for purchases made through www.letterboxprint.com . 1. Personalised and made-to-order items Many of our products are made to order and personalised based on the information you provide. Under the Consumer Contracts Regulations, personalised or made-to-order items are not eligible for cancellation or return simply because you change your mind. Please ensure all personalisation details are correct before placing your order. 2. Faulty or incorrect items If you receive an item that is faulty, damaged, or not as ordered, please contact us as soon as possible. Where appropriate, we will offer a replacement or a refund in line with your statutory rights. You may be asked to provide photos or additional information to help us assess the issue. This does not affect your statutory rights if an item is faulty or incorrect. 3. Non-personalised items If your order includes non-personalised items, you may have the right to cancel and return these within 14 days of receiving your order, in accordance with consumer law. Returned items must be unused and in their original condition. Return postage costs are the responsibility of the customer unless the item is faulty or incorrect. 4. Refunds Once a return or issue has been approved, refunds will be processed through the original payment method using our payment provider. We do not have access to full payment card details and do not process refunds manually. Refunds are usually processed within 5–10 working days, but in some cases may take up to 30 days to appear, depending on the payment method and payment provider. 5. Delivery costs Original delivery charges are non-refundable unless the item is faulty or incorrect. If part of an order is returned, delivery costs will not be refunded unless required by law. 6. Lost items If an order is confirmed as lost in transit, we will arrange a replacement or refund as appropriate. Please contact us if your order has not arrived within a reasonable timeframe after dispatch. 7. How to request a refund or return To request a refund or report an issue, please contact us with your order number and details of the problem at: orders@letterboxprint.com 8. Personal data We may use your contact and order information to process refunds or resolve issues with your order. Further information about how we handle personal data and your rights can be found in our Privacy Policy. 9. Changes to this policy We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.

Your privacy matters. Learn how Letterboxprint collects, uses, and protects your personal data. We’re committed to transparency and secure shopping. LETTERBOXPRINT PRIVACY Privacy-Policy Last updated: 26/01/2026 Letterboxprint (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data transparently and securely, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use and protect your personal data when you visit or make a purchase from our website, www.letterboxprint.com . 1. Who we are Letterboxprint is an online retailer providing personalised greeting cards, prints and related products. For the purposes of data protection law, Letterboxprint is the data controller for the personal data collected through this website. Our website is built and hosted using the Wix platform. Wix.com Ltd acts as a data processor on our behalf , providing website hosting, ecommerce functionality and customer management tools. For payment processing, Wix and its payment partners act as independent data controllers in relation to your payment information. If you have any questions about this policy or how your data is used, you can contact us at: enquiries@letterboxprint.com 2. What personal data we collect Depending on how you interact with our website, we may collect the following information: Name Billing and delivery address Email address Telephone number Order details and purchase history Personalisation details you submit for products Customer communications (such as emails or messages you send us) We do not have access to full payment card details. Payment information such as card numbers and security codes are handled securely by Wix and its payment providers and are not visible to us. 3. How we use your personal data We use your personal data to: Process and fulfil your orders Communicate with you about your order or enquiries Provide customer support Manage personalised product requests Send marketing communications where you have opted in Improve our website, products and services Comply with legal and accounting obligations 4. Lawful bases for processing Under UK GDPR, we must have a lawful basis for using your personal data. These include: Performance of a contract – to process and deliver your order Legal obligation – for tax, accounting and regulatory requirements Legitimate interests – to improve our services and website, and to manage our business effectively Consent – where you have opted in to receive marketing communications You can withdraw consent for marketing at any time. 5. Sharing your data We only share your personal data where necessary, including with: Wix.com Ltd , who host our website and provide ecommerce services Payment providers used by Wix to process transactions securely Delivery partners to fulfil your order Service providers who help us operate our business (for example email or review platforms) We do not sell your personal data to third parties. 6. International data transfers Wix may store or process data outside the UK. Where this happens, appropriate safeguards are in place, such as standard contractual clauses, to ensure your data remains protected in line with UK GDPR requirements. 7. How long we keep your data We retain personal data only for as long as necessary: Order and transaction records are kept to meet legal and accounting requirements Customer communications are retained for customer service purposes Marketing data is kept until you withdraw consent or unsubscribe When data is no longer required, it is securely deleted or anonymised. 8. Your data protection rights You have the right to: Access the personal data we hold about you Request correction of inaccurate or incomplete data Request deletion of your data where applicable Object to or restrict certain types of processing Request data portability Withdraw consent at any time where processing is based on consent Lodge a complaint with the Information Commissioner’s Office (ICO) To exercise any of these rights, please contact us using the details above. 9. Cookies Our website uses cookies and similar technologies. Full details about how cookies are used, and how you can manage your preferences, are available in our Cookie Policy , which is provided separately. 10. Other policies This Privacy Policy should be read alongside our other policies, which are available on our website: Cookie Policy Terms and Conditions Shipping Policy Refund Policy Each policy explains how different aspects of our service operate. 11. Changes to this policy We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Any updates will be posted on this page with a revised “last updated” date.