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Read our refund policy to learn how returns, cancellations, and refunds work at Letterboxprint. We're here to help if something’s not quite right with your order. LETTERBOXPRINT REFUNDS! Refund-Policy We want you to love what you order — but if something’s not quite right, our refund policy is here to help. Read on for details about returns, timeframes, and how to get in touch. If you are not totally satisfied with your purchase for any reason you have the right to cancel and return your order to us within 30 days, starting from the date of delivery for credit or refund. It is your responsibility to return any purchased items in their original condition (in its original boarded envelope, box and/or packaging). Customers are responsible for the cost of any return delivery and safe return of the goods. For full details of how to return items please email orders@letterboxprint.com or call us on 01952 482276. Items purchased during promotion periods, such as Buy 1 get 1 free will not qualify for any refund and if Letterboxprint agree, it would be a replacement only agreed after inspection of the returned item. If the promotion was a % off, any refunded item would be of the value paid at the time of the promotion and original purchase. For faulty or damaged goods, you have up to 30 days to return the items safely back to us. To arrange a ‘faulty or damaged items’ return please email orders@letterboxprint.com call us on 01952 482276. Please note it can take up to 30 days to process and validate any refund. Strictly no returns will be accepted without prior notice and mutual agreement with Letterboxprint.

Find out how and when your Letterboxprint order will arrive. We offer fast UK delivery on cards, prints and wedding sets — with clear, simple shipping terms. LETTERBOXPRINT SHIPPING Shipping-Policy We know timing matters — especially for cards and celebrations. Here's everything you need to know about our shipping options, delivery times, and how to track your order. If the product can be posted via Royal Mail it will be sent via the postal network, otherwise when larger items need to be sent, we send all orders that cannot be posted via a national courier service. When the order leaves us, you will receive an email to say the order has been sent. If and when we use a next day service, on the morning of delivery, you will receive an email/text message notifying you of an hour time slot for delivery that day. This service allows you to interact and change delivery if needed. The cost for delivery, also covers any further packaging that we use to safely protect the products and to avoid damage occuring in transit, however we cannot always guarantee safe arrival once it has left our care and in the hands of our 3rd party delivery agents. We aim to dispatch your order within 48 working hours wherever possible but this can change due to the size of the order and how busy we are. Delivery on all orders will be within 1 to 10 working days dependening on the shipping method selected on checkout. Larger and more complex orders, however, may take up to 10 working days depending on the order requirements, how busy we are and the size of the complete order. If you have a specific date when you require your product to be delivered by, please let us know as soon as possible via email orders@Letterboxprint.com so that we are able to deliver in time for that special event where possible. Should you have any doubts as to whether we are able to deliver on time for you, please contact us before placing your order. Standard delivery days are Monday to Friday and exclude weekends and Bank Holidays. Delivery to the Scottish Highlands, Northern Ireland, Channel Islands, Isle of Man, Isle of Wight, and Republic of Ireland.Deliveries to these areas may also take an extra day or two so if your expected delivery is to any of these locations and requires courier services, please contact us directly before placing any order sales@letterboxprint.com . Delivery times will vary, and most orders will require a signature if the order is to large to fit through your letterbox. IMPORTANT: We do not guarantee a delivery date for any order. We always do our absolute best to get orders out as quickly as possible without compromising quality and service, but we cannot be held responsible if the order does not arrive in time for your event or purpose once it has left Letterboxprint. There is always a possibility that the package can be delayed with the postal service or courier which is completely out of our control, our platform allows us to keep you updated once the order is placed until we post and ship it, after that point if it is with a courier we can obtain the tracking information and update you with those tracking details and order delivery status.

Need help or have a question? Reach out to the Letterboxprint team — we're here to help with orders, custom requests, or anything else. Fast replies guaranteed! CONTACT LETTERBOXPRINT Need a hand? If you have any questions or queries about our products and services, please firstly check the FAQ list below and if you do not see the answer to your query, do feel free to contact us. You can use our contact form here or you can email us at enquiries@letterboxprint.com , alternatively please call us on 01952 482276. Our friendly customer service team is available Monday to Friday from 9am to 5pm. Please note that we are predominantly a mail order (online) printer and we do not provide facilities for customers to collect in person unless arranged specifically prior to any order. In certain cases we can provide a next day drop off service to the local (Telford or Shropshire) area only. Please contact us if you would like more information on this. We pride ourselves on offering a fast, friendly and efficient service, so you can be sure that your query will be dealt with promptly. We’ll be happy to answer any questions or queries you might have about our products or services. We look forward to hearing from you soon and helping you with your print needs. First Name Last Name Email Phone Leave us a message Submit Thanks for submitting! FAQ Frequently Asked Questions How do I know I am ordering the right size? All products will show the size where possible. We completely understand that sometimes it can be hard to judge the size of a product from an image online. We do however encourage customers to use a ruler and hold something physical in their hand to get a feel for the sizes shown online, to help further see our print size guides below. Some images look of poor quality and pixelated, why is that? Images shown here on our website are of a low pixel count for web quality viewing and site speed only. The larger the resolution and size of an image, especially on sites such as ours with many gathered images on 1 page, would slow the site down dramatically and hinder your viewing and shopping experience. For this reason the images you view online are of a much lower pixel resolution than those we actually use for the final printed Images using a much higher resolution. How will I know if the products I would like to order are in stock? We have a live stock feed online for the majority of products we sell online. This means it will only show ‘running low’ when we have less than 10 available or ‘out of stock’ when we have 0 items of that particular product available. If a product is showing as ‘out of stock’ you can always contact us to see if there is an expected date for when these are due back in. As we print our own products ‘out of stock’ usually means we are awaiting on media or print consumables. How do I send my images for personalised items or bespoke printing? Please contact us via email if you require personalised items that require personal images prior to placing your online order ( we'll be adding this option to the website at a later date once functional and meets our requirements ) We will supply you with a link to upload your content that is to go with your purchase, please inform us of your order number and detail relating to the product you wish to personalise with images immediately after placing your order and obtaining your order number, if you have any problems, please contact us directly via email at enquiries@letterboxprint.com or call during office hours. Do I need to create an account to shop with you? No not at all, having an account or logging into one (if you already have one) is purely optional. You can simply proceed through checkout without creating or logging into an account. See our membership FAQ below for the advantages to having a membership account with us, however it is optional and up to you. Is your website secure? Our website is highly secure. Every single page on our site is encrypted, not just the checkout pages (if you look, every page starts with 'https://' not 'http://'). In terms of payment security, our website is certified Level 1 PCI DSS compliant - the highest level of compliance so you can shop safely with us. Are you open at the weekend? Our office is closed at the weekend, but we are still able to take orders online where our online store is open 24/7 365 days a year. All queries and orders will be answered and processed when we arrive back in on Monday mornings. FREE SHIPPING PROMOTIONS* All orders over the value of £15 qualify for free Royal Mail 2nd Class shipping within the UK. Occasionally we also run promotions of FREE SHIPPING on all orders regardless of value, when these promotions are in play they will also have the same conditions apply, Royal Mail 2nd Class only. This offer we hope to hold on to forever, of course this all depends on maintaining a good volume of orders and viability, these can also be withdrawn at anytime. Lets cross our fingers we continue to offer our free shipping offers forever! Do you offer Discounts? We already keep the cost of our products as low as possible to remain viable and yet competitive. For large orders please contact us prior to placing the order and we will let you know if we are able to reduce the price all, but this of course will depend on the selected product(s), volume required and expected delivery timescale. I have a promotion code, where do I use my promotion code to save on my purchase? Promotion codes can be used on the pages during the checkout process. Look out for the sign indicated here... Discounts or free shipping is then applied to your sub total before selecting any shipping option. Only 1 promotion code can be used per transaction during the checkout phase, they are generally also a "1 time use only" use unless indicated otherwise. Should you have any issue using any of the promotion codes or their validity, please contact us directly and we'll do our very best to support you. What do I do if I am having problems placing an order online? If you come across any problems when trying to submit your order, please contact us via the contact form, email enquiries@letterboxprint.com or by telephone 01952 482276. We will then do our best to resolve the problem as soon as possible. Can I order products and collect direct from you? We are an online print business and do not provide facilities for customers to collect in person. Can I order and pay over the phone? Unfortunately, although we can take orders over the phone and send out payment links, payment over the phone is not possible currently and this is by choice. We do not record telephone calls so to avoid any errors, any miscommunication and liability that protects you as well as us, we require all orders to be placed via the website in general. If you request any bespoke product via email, a BACS transfer or full payment via a payment link if you are unable to order online. This way we both have a form of official confirmation for all order details. Why was my payment declined? All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card for any reason refuses to authorise a payment, then you will be notified of this immediately at the checkout. A common reason for orders declining is due to the billing address details being entered incorrectly. Please ensure that the 'Billing Address' section is the same as the address that is shown on your respective bank statement. For full details of why the payment was declined, we ask that you please contact your card issuer. Can I send my order direct to the recipient? Yes! At the checkout process you can fill in the recipient's name and address and we'll send it directly to them with your personalised message. Please make sure you uncheck the box that says the delivery address is the same as the billing address during the payment process. At this point you'll be required to add the card holders details otherwise your card payment may be declined by the payment processor. See also our "What is the benefit of becoming a member?" also in the FAQ section, this maybe of interest to you if you regularly intend to send to different addresses other than your own and wish to speed up checkout processing, as well as many other benefits. How soon will I receive my purchased products? We aim to deliver all orders within 1 to 7 working days depending on shipping selected at checkout, often they are printed the same day if an order is in before 1pm, otherwise next day and in the post that evening, so 3 days on average, but large and more complex orders can take up to 10 days. If you do have any concerns of when you will receive your items either prior to placing an order or once you have, please email us your expected arrival date so that we can ensure that we get your order out and to you in the expected time where possible. Can I track the status of my order? Yes. Please email us with any order enquiries stating your order number, we will get back to you as soon as possible to let you know what stage your order is at. However, you should not need to as you will receive an automated email as soon as the order has been placed, you will also receive an email once processing is complete, and then receive an email when your order has left us so you are kept fully informed of your order progress. Once your order has left and if your shipping option has tracking we can add tracking details upon dispatch which you will also receive via email. Do you ship outside of the United Kingdom? Currently no, we are looking in to the shipping requirements for countries outside of the UK as well as the shipping cost implications, we do hope however to be able to offer full International shipments in the near future. What is the benefit of becoming a Letterboxprint member? Registration is free! Use the "Log in" option top right to get started. By registering to be a member, you can within your account: View any previous orders, showing the date of order, what you ordered, how much you paid and where the items were shipped. You can store special dates to remind you of special events such as Birthday's, Anniversary's etc, our system will then send you an email to notify you of that special day approaching, you won't miss the next one or have to rush around at the last minute! All UK holiday dates for the current year and following year are listed based on observance type, catering for all, Christian, Muslim, Hindu, Jewish, Orthodox etc You can store multiple "Send to:" addresses if you wish to ship to a different locations other than your home address. By clicking on the 💗 icon when viewing any product, this will add the product to your saved "Wish list" held within your account for viewing or purchase at a later date . If logged in, during the checkout process members have their stored details pre-populate the name and address fields, with options to select and change address if you have multiple "Send to:" details stored in your members area, as well as any payment method previously used, thus adding speed and ease to the checkout experience. At certain times of the year we may run "Member only" promotions, giving you access to member only pages with product listings at reduced rates or voucher codes that are applicable for members only. (page currently in creation) Sign up to our newsletter and get a further 15% off your next order! *Note that a minimum order value of £5 excluding any shipping fee's applies* First name Last name Enter your email here Sign Up Thanks for submitting!