LETTERBOXPRINT TERMS

Last updated: 26/01/2026

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These Terms and Conditions apply to the use of this website and any purchases made through www.letterboxprint.com.

By accessing this website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website.

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1. About us

LetterboxPrint is an online retailer providing personalised greeting cards, prints and related products.

Our website is built and hosted using the Wix platform. Wix also provides secure payment processing services through its payment partners.

 

2. Use of our website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site.

We reserve the right to suspend or withdraw access to the website at any time without notice.

 

3. Products and descriptions

We make every effort to ensure that product descriptions, images and prices are accurate. However, as our products may include personalised elements, slight variations in colour, layout or appearance may occur.

All products are subject to availability.

 

4. Orders and contract formation

When you place an order, you are making an offer to purchase products from us.

A contract is formed only when we accept your order and send you an order confirmation email. We reserve the right to refuse or cancel any order prior to dispatch.

 

5. Pricing and payment

All prices are shown in GBP and include VAT where applicable.

Payments are processed securely through Wix and its authorised payment providers. We do not store or have access to full payment card details. If a pricing error occurs, we reserve the right to cancel the order and issue a refund.

 

6. Personalised products

Many of our products are made to order and personalised based on the information you provide.

You are responsible for ensuring that all personalisation details are correct before placing your order. We cannot accept responsibility for errors in personalisation supplied by the customer. Personalised items are excluded from cancellation rights, except where faulty or incorrect, as explained in our Refund Policy.

 

7. Delivery

Delivery times and options are explained in our Shipping Policy, which forms part of these Terms and Conditions.

Delivery dates are estimates and not guaranteed.

 

8. Cancellations, returns and refunds

Our cancellation, return and refund rules are set out in our Refund Policy.

Refunds are processed through the original payment method via our payment provider. We do not handle full card details directly.

 

9. Intellectual property

All content on this website, including images, designs, text and graphics, is owned by or licensed to LetterboxPrint.

You may not copy, reproduce or use any content without our prior written permission.

 

10. Personal data

We collect and process personal data in accordance with our Privacy Policy.

Our website uses cookies. Details of how cookies are used and how you can manage your preferences are explained in our Cookie Policy.

 

11. Limitation of liability

We are not liable for any indirect or consequential loss arising from the use of this website or the purchase of our products, except where liability cannot be excluded by law. Nothing in these Terms limits your statutory rights as a consumer.

 

12. Governing law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

13. Changes to these terms

We may update these Terms and Conditions from time to time.

Any changes will be posted on this page with an updated “last updated” date.