CONTACT LETTERBOXPRINT

All products will show the size where possible. We completely understand that sometimes it can be hard to judge the size of a product from an image online. We do however encourage customers to use a ruler and hold something physical in their hand to get a feel for the sizes shown online, to help further see our print size guides below.

Images shown here on our website are of a low pixel count for web quality viewing and site speed only. The larger the resolution and size of an image, especially on sites such as ours with many gathered images on 1 page, would slow the site down dramatically and hinder your viewing and shopping experience. For this reason the images you view online are of a much lower pixel resolution than those we actually use for the final printed Images using a much higher resolution.

We have a live stock feed online for the majority of products we sell online. This means it will only show ‘running low’ when we have less than 10 available or ‘out of stock’ when we have 0 items of that particular product available. If a product is showing as ‘out of stock’ you can always contact us to see if there is an expected date for when these are due back in. As we print our own products ‘out of stock’ usually means we are awaiting on media or print consumables.

Please contact us via email if you require personalised items that require personal images prior to placing your online order ( we'll be adding this option to the website at a later date once functional and meets our requirements ) We will supply you with a link to upload your content that is to go with your purchase, please inform us of your order number and detail relating to the product you wish to personalise with images immediately after placing your order and obtaining your order number, if you have any problems, please contact us directly via email at enquiries@letterboxprint.com or call during office hours.

No not at all, having an account or logging into one (if you already have one) is purely optional. You can simply proceed through checkout without creating or logging into an account. See our membership FAQ below for the advantages to having a membership account with us, however it is optional and up to you.

Our website is highly secure. Every single page on our site is encrypted, not just the checkout pages (if you look, every page starts with 'https://' not 'http://'). In terms of payment security, our website is certified Level 1 PCI DSS compliant - the highest level of compliance so you can shop safely with us.

Our office is closed at the weekend, but we are still able to take orders online where our online store is open 24/7 365 days a year. All queries and orders will be answered and processed when we arrive back in on Monday mornings.