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LETTERBOXPRINT PRIVACY

Privacy-Policy

Last updated: 26/01/2026

 

LetterboxPrint (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data transparently and securely, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use and protect your personal data when you visit or make a purchase from our website, www.letterboxprint.com
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1. Who we are

LetterboxPrint is an online retailer providing personalised greeting cards, prints and related products.

For the purposes of data protection law, LetterboxPrint is the data controller for the personal data collected through this website.

Our website is built and hosted using the Wix platform. Wix.com Ltd acts as a data processor on our behalf, providing website hosting, ecommerce functionality and customer management tools.

For payment processing, Wix and its payment partners act as independent data controllers in relation to your payment information.

If you have any questions about this policy or how your data is used, you can contact us at: enquiries@letterboxprint.com

 

2. What personal data we collect

Depending on how you interact with our website, we may collect the following information:

  • Name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order details and purchase history

  • Personalisation details you submit for products

  • Customer communications (such as emails or messages you send us)

We do not have access to full payment card details. Payment information such as card numbers and security codes are handled securely by Wix and its payment providers and are not visible to us.

 

3. How we use your personal data

We use your personal data to:

  • Process and fulfil your orders

  • Communicate with you about your order or enquiries

  • Provide customer support

  • Manage personalised product requests

  • Send marketing communications where you have opted in

  • Improve our website, products and services

  • Comply with legal and accounting obligations

 

4. Lawful bases for processing

Under UK GDPR, we must have a lawful basis for using your personal data. These include:

  • Performance of a contract – to process and deliver your order

  • Legal obligation – for tax, accounting and regulatory requirements

  • Legitimate interests – to improve our services and website, and to manage our business effectively

  • Consent – where you have opted in to receive marketing communications

You can withdraw consent for marketing at any time.

 

5. Sharing your data

We only share your personal data where necessary, including with:

  • Wix.com Ltd, who host our website and provide ecommerce services

  • Payment providers used by Wix to process transactions securely

  • Delivery partners to fulfil your order

  • Service providers who help us operate our business (for example email or review platforms)

We do not sell your personal data to third parties.

 

6. International data transfers

Wix may store or process data outside the UK. Where this happens, appropriate safeguards are in place, such as standard contractual clauses, to ensure your data remains protected in line with UK GDPR requirements.

 

7. How long we keep your data

We retain personal data only for as long as necessary:

  • Order and transaction records are kept to meet legal and accounting requirements

  • Customer communications are retained for customer service purposes

  • Marketing data is kept until you withdraw consent or unsubscribe

When data is no longer required, it is securely deleted or anonymised.

 

8. Your data protection rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data where applicable

  • Object to or restrict certain types of processing

  • Request data portability

  • Withdraw consent at any time where processing is based on consent

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details above.

 

9. Cookies

Our website uses cookies and similar technologies. Full details about how cookies are used, and how you can manage your preferences, are available in our Cookie Policy, which is provided separately.

 

10. Other policies

This Privacy Policy should be read alongside our other policies, which are available on our website:

Each policy explains how different aspects of our service operate.

 

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Any updates will be posted on this page with a revised “last updated” date.

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