LETTERBOXPRINT SHIPPING

Last updated: 26/01/2026

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This Shipping Policy explains how and when your order will be delivered after placing an order with LetterboxPrint.

 

1. Order processing

All of our products are made to order, and many are personalised using the details you provide at checkout.

Orders are usually processed within the timeframe stated on the product page before dispatch. Processing time begins once payment has been received and your order has been confirmed. Please ensure all personalisation details and delivery information are correct when placing your order, as we may not be able to make changes once production has started.

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2. Delivery methods

We use trusted delivery partners to ship orders within the UK.

Available delivery options, estimated delivery times and costs are shown at checkout and may vary depending on the product and delivery method selected. Delivery timeframes are estimates and are not guaranteed.

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3. Delivery times

Estimated delivery times are calculated from the date your order is dispatched, not the date it is placed.

While we do our best to meet delivery estimates, delays can occasionally occur due to factors outside our control, such as postal service disruptions or peak periods. Estimated delivery times are shown at checkout.

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4. Delivery addresses

Orders will be delivered to the shipping address provided at checkout.

It is your responsibility to ensure that the delivery address is complete and accurate. We cannot be held responsible for delays or non-delivery caused by incorrect or incomplete address details.

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5. Failed or delayed deliveries

If a delivery attempt is unsuccessful or a parcel is delayed, the delivery partner may contact you directly using the contact details provided at checkout. If your order is returned to us due to an incorrect address or failure to collect, additional delivery charges may apply.

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6. Lost or damaged items

If your order arrives damaged or is lost in transit, please contact us as soon as possible so we can investigate and arrange a replacement or refund where appropriate. Claims must be reported within a reasonable timeframe after the expected delivery date.

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7. Personal data and delivery

We use your name, delivery address and contact details solely for the purpose of fulfilling and delivering your order.

Further information about how we handle personal data and your rights can be found in our Privacy Policy.

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8. Contact us

If you have any questions about shipping or delivery, please contact us at: enquiries@letterboxprint.com