Question 1

How do I know I am ordering the right size?

Accepted Answer

All products will show the size where possible. We completely understand that sometimes it can be hard to judge the size of a product from an image online. We do however encourage customers to use a ruler and hold something physical in their hand to get a feel for the sizes shown online, to help further see our print size guides below.

Question 2

Some images look of poor quality, why is that?

Accepted Answer

Images shown here on our website are of a low pixel count for web quality viewing and site speed only. The larger the resolution and size of an image, especially on sites such as ours with many gathered images on 1 page, would slow the site down dramatically and hinder your viewing and shopping experience. For this reason the images you view online are of a much lower pixel resolution than those we actually use for the final printed Images using a much higher resolution.

Question 3

How will I know if the products I would like to order are in stock?

Accepted Answer

We have a live stock feed online for the majority of products we sell online. This means it will only show ‘running low’ when we have less than 10 available or ‘out of stock’ when we have 0 items of that particular product available. If a product is showing as ‘out of stock’ you can always contact us to see if there is an expected date for when these are due back in. As we print our own products ‘out of stock’ usually means we are awaiting on media or print consumables.

Question 4

How do I send my images for personalised items or bespoke printing?

Accepted Answer

Personalised products that require an upload will have an image/file upload button, this button is not shown by default on all product pages and is hidden, to enable the button first select all options such as size etc for the desired product, the button will then show for uploading.

https://static.wixstatic.com/media/197dd5_21ee64784f8e45f58b6d6178b230565d~mv2.jpg
https://static.wixstatic.com/media/197dd5_f134c14f20e44099b252cd7ba26ed894~mv2.jpg

If you have any problems uploading files or images, please contact us directly via email at enquiries@letterboxprint.com (mailto:enquiries@letterboxprint.com)where we can assist further.

Question 5

Do I need to create an account to shop with you?

Accepted Answer

No not at all, having an account or logging into one (if you already have one) is purely optional. You can simply proceed through checkout as a guest purchaser without creating or logging into an account. See our Memebers FAQ for the advantages to having a membership account with us, however it is optional and up to you.

Question 6

Are you open at the weekend?

Accepted Answer

Our office is closed at the weekend, but we are still able to take orders online where our online store is open 24/7 365 days a year. All queries and orders will be answered and processed when we arrive back in on Monday mornings.

Question 7

Are greetings cards recyclable?

Accepted Answer

Yes, most standard paper greeting cards and their envelopes are recyclable in your household recycling bin or at any local recycling centre. Alternatively, you can reuse or upcycle cards by making new ones, gift tags, bookmarks, or other crafts, or donate them to organizations that use them for projects.

To recycle greeting cards, remove any glitter, ribbons, foil, or other non-paper decorations and then put the paper-based card and envelope in your household recycling bin. For cards with batteries or music components, take out the battery and the electronic device, then recycle the battery and device separately through an appropriate e-waste program.

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